Frequently Asked Questions

Features & Capabilities

What is Just-In-Time (JIT) Access and how does Akeyless support it?

Just-In-Time (JIT) Access is a security methodology that provides temporary, granular privileged access to enterprise resources, reducing the risk associated with standing privileges. Akeyless supports JIT Access by enabling real-time, policy-driven access grants, enforcing the principle of least privilege, and automating credential rotation. This ensures users and applications only have the minimum access necessary for the shortest time required, minimizing attack surfaces and improving compliance. Learn more.

What are the main features of Akeyless?

Akeyless offers a comprehensive suite of features including Vaultless Architecture, Universal Identity (solving the Secret Zero Problem), Zero Trust Access with Just-in-Time permissions, automated credential rotation, centralized secrets management, cloud-native SaaS deployment, and out-of-the-box integrations with tools like AWS IAM, Azure AD, Jenkins, Kubernetes, and Terraform. These features address security, scalability, and operational efficiency for hybrid and multi-cloud environments. See full feature list.

Does Akeyless provide an API for integration?

Yes, Akeyless provides a robust API for its platform, enabling secure interactions for both human and machine identities. API documentation and guides are available at Akeyless API Documentation, and API Keys are supported for authentication.

What technical documentation is available for Akeyless?

Akeyless offers extensive technical documentation, including platform overviews, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. These resources provide step-by-step instructions for implementation and troubleshooting. Access the documentation at Akeyless Technical Docs and Tutorials.

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR, ensuring strict adherence to international security and regulatory standards. These certifications demonstrate Akeyless's commitment to protecting sensitive data and meeting the needs of regulated industries. For more details, visit the Akeyless Trust Center.

How does Akeyless ensure data protection and encryption?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces Zero Trust Access, granular permissions, and Just-in-Time access, minimizing standing privileges and reducing access risks. Audit and reporting tools are provided to track every secret and ensure compliance. More details are available at the Trust Center.

Use Cases & Benefits

Who can benefit from using Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Organizations seeking secure, scalable, and efficient secrets management, identity security, and encryption solutions will benefit from Akeyless. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. Learn more about our customers.

What business impact can customers expect from using Akeyless?

Customers can expect enhanced security, operational efficiency, cost savings (up to 70% reduction in maintenance and provisioning time), scalability for multi-cloud environments, regulatory compliance, and improved employee productivity. These benefits are supported by customer success stories from companies like Progress, Constant Contact, Cimpress, and Wix. Read case studies.

What problems does Akeyless solve for its customers?

Akeyless addresses the Secret Zero Problem, legacy secrets management challenges, secrets sprawl, standing privileges and access risks, high operational costs, and integration challenges. By centralizing secrets management, automating credential rotation, and providing out-of-the-box integrations, Akeyless helps organizations improve security, efficiency, and compliance. See customer pain points.

Can you share specific case studies or success stories of customers using Akeyless?

Yes, Akeyless has several published case studies and video testimonials. For example, Progress saved 70% of maintenance and provisioning time, Constant Contact scaled in a multi-cloud environment, Cimpress transitioned from Hashi Vault for enhanced security, and Wix benefited from centralized secrets management and Zero Trust Access. Read Constant Contact case study, Cimpress case study, Progress case study, Wix video.

Customer Experience & Support

How easy is it to implement and start using Akeyless?

Akeyless is SaaS-native and can be deployed in just a few days, with some use cases (e.g., OpenShift deployment) taking less than 2.5 minutes. The platform offers a self-guided product tour, platform demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Start the product tour.

What customer support and training resources are available?

Akeyless provides 24/7 customer support via ticket submission, email, and Slack channel. Training resources include a self-guided product tour, platform demos, tutorials, and comprehensive technical documentation. Proactive assistance is available for upgrades and troubleshooting. Contact support, Product tour, Tutorials.

What feedback have customers shared about the ease of use of Akeyless?

Customers consistently praise Akeyless for its ease of use and seamless integration. For example, Conor Mancone (Cimpress) noted, "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation or leakage. It’s been a really smooth, really easy process." Shai Ganny (Wix) stated, "The simplicity of Akeyless has enhanced our operations and given us the confidence to move forward securely." Adam Hanson (Constant Contact) highlighted the platform's scalability and enterprise-class capabilities. Read Cimpress case study, Wix testimonial, Constant Contact case study.

What support is available for maintenance, upgrades, and troubleshooting?

Akeyless offers 24/7 support for maintenance, upgrades, and troubleshooting. Customers can submit tickets, email support, or use the Slack channel for direct assistance. Proactive help is provided for upgrades, and extensive technical documentation is available for self-service troubleshooting. Submit a support ticket, Email support, Slack channel.

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, cloud-native SaaS platform that eliminates the need for heavy infrastructure, reducing costs and complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, with faster deployment and easier scalability. See comparison details.

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, offers out-of-the-box integrations with diverse tools, and provides advanced features like Universal Identity and Zero Trust Access. Its pay-as-you-go pricing model and operational cost savings differentiate it from AWS Secrets Manager, which is limited to AWS environments. See comparison details.

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It offers advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions like CyberArk Conjur. See comparison details.

Industries & Customer Proof

Which industries are represented in Akeyless's case studies?

Akeyless's case studies span technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). These examples demonstrate Akeyless's versatility across different sectors. See case studies.

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Just-In-Time Access

What Is Just-In-Time (JIT) Access?

Just-In-Time Access is a form of Identity Access Management (IAM). It aims to address the shortcomings of a “standing privileges” approach, where users always have access to enterprise resources and servers. You don’t want a low-level human user or application to have access to a mission-critical system for too long. Instead, go for temporary privileged access, which reduces the risk of cybercriminal attacks.

Specifically, Just-in-Time access is a security methodology common for the enterprise space. By providing granular privileged access in real-time, you ensure that only sanctioned users can access important applications and systems to do work tasks. Just-in-Time access (JIT) is the industry standard for provisioning enterprise access, as it gives only the minimum amount of access necessary to finish the job.

Principle of Least Privilege

To understand the value of just-in-time access, we need to understand the principle of least privilege (PoLP). Having too much access granted to users across your organization results in more entry points for cybercriminals. This reason is why standing access is discouraged in the industry.

Every time you give privileged access with PoLP, you only allow access to a specific resource or within a certain timeframe. The result is less room to work with for a malicious insider to do damage. PoLP overall reduces the potential for cybercrime, as most attacks rely on exploiting privileged accounts. Malware, in addition, cannot spread as quickly with expiring privileges.

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Implementing Just-In-Time Access

There are 3 main types of just-in-time access grants:

  1. Justification-based: Users must justify why they need to connect to a certain resource for a period of time.
  2. Ephemeral accounts: One-time use accounts are created on the fly and are removed once the work is complete.
  3. Temporary privileges: The administrator temporarily raises privileges on a by-request basis.

No matter how you approach Just-in-Time access, the process is approximately the same. A user starts by requesting privileged access to do a certain task. The request is verified based on company policy or administrator discretion; the user then gains temporary access to finish the workload and log off. Privilege is removed until it is needed again in the future.

Some best practices for Just-in-Time access include:

  • Always recording and auditing activity. Remember that JIT is about more than just passwords; it involves other types of secrets like SSH keys and hashes.
  • Keeping administrator accounts separate from standard accounts.
  • Rotating credentials regularly so that any stolen privileges become invalid quickly. This strategy is known as a dynamic secret.
  • Keeping everything in a central Vault to make management and auditing easier.

Building on this last point, administrators may benefit from having a central DevOps secrets vault to audit all privileges and activities together. This way, finding risky behavior early on is more likely.

The Role of Automation

Secrets management is such a common topic for enterprises that various online software is now available to help manage privileged access. These platforms give you a centralized vault for all your dynamic secrets and allow organizations to have an overview of their access privileges.

These tools simplify administration and speed up the approval process for privilege requests. They are especially useful in compliance and auditing, especially when it comes to tracking activity, current permissions, and secrets.

RESOURCE: Learn more about Just in Time (JIT) access management, including types, different benefits, and best practices.

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