Frequently Asked Questions

Features & Capabilities

What is the secretless approach offered by Akeyless?

Akeyless's secretless approach eliminates the use of static, long-lived credentials for both human and machine identities. Instead, it provides dynamic, short-lived credentials generated on demand, such as ephemeral API tokens and short-lived SSH certificates. This significantly reduces the risk of credential compromise and streamlines secure access to databases, servers, and Kubernetes clusters. Source

How does Akeyless support passwordless authentication for human users?

Akeyless enables passwordless authentication for human users by integrating with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions. This approach eliminates the need for passwords, reducing the risk of password theft and reuse, and enhances security for administrators and employees accessing cloud databases and Linux servers. Source

How does Akeyless provide secretless authentication for machine identities?

Akeyless provides secretless authentication for machine identities by generating ephemeral API tokens and short-lived credentials on demand. These Just-in-Time (JIT) tokens replace static API keys and certificates, granting access only when needed and minimizing the risk of exposed secrets in dynamic environments like Kubernetes. Source

What are the main features of the Akeyless platform?

The Akeyless platform offers a unified solution for:

These features support both secret-based and secretless access for human and machine identities. Source

Does Akeyless provide an API for integration?

Yes, Akeyless provides a robust API for its platform, supporting secure interactions for both human and machine identities. API documentation and details on API key authentication are available at Akeyless API Documentation. Source

Use Cases & Benefits

How does Akeyless improve security for remote database access?

Akeyless enhances security for remote database access by supporting passwordless authentication for human users (via SSO and MFA) and providing ephemeral API tokens for machine identities. This eliminates static credentials and minimizes the risk of credential-related breaches when connecting to databases like PostgreSQL and MySQL. Source

How does Akeyless secure SSH access to Linux servers?

Akeyless secures SSH access to Linux servers by generating short-lived SSH certificates for human administrators and providing Just-in-Time tokens for automated processes. This approach removes the need for static SSH keys, ensuring that credentials expire at the end of each session and reducing the risk of credential leakage. Source

How does Akeyless help secure Kubernetes clusters?

Akeyless secures Kubernetes clusters by providing dynamically generated, short-lived tokens for authenticating microservices and other components. For DevOps teams, Akeyless supports Kubernetes authentication mode using K8s JSON Web Tokens (JWT), which are never shared with third parties except the Akeyless Gateway. This reduces the overhead and risk associated with managing static credentials in rapidly changing environments. Source

What business impact can customers expect from using Akeyless?

Customers using Akeyless can expect enhanced security, operational efficiency, and cost savings. The platform's cloud-native SaaS model has helped organizations like Progress save up to 70% in maintenance and provisioning time. Features like Zero Trust Access and automated credential rotation reduce breach risks and streamline workflows. Progress Case Study

Security & Compliance

What security and compliance certifications does Akeyless hold?

Akeyless is certified for ISO 27001, SOC 2 Type II, PCI DSS, FIPS 140-2, and CSA STAR, demonstrating its commitment to international security and compliance standards. These certifications ensure robust security for regulated industries such as finance, healthcare, and critical infrastructure. For more details, visit the Akeyless Trust Center.

How does Akeyless protect sensitive data?

Akeyless uses patented encryption technologies to secure data both in transit and at rest. The platform enforces granular permissions, Just-in-Time access, and provides audit and reporting tools to track every secret, ensuring audit readiness and compliance with regulatory requirements. Source

Competition & Comparison

How does Akeyless compare to HashiCorp Vault?

Akeyless offers a vaultless, cloud-native SaaS architecture, eliminating the need for heavy infrastructure and reducing operational complexity compared to HashiCorp Vault's self-hosted model. It provides advanced security features like Universal Identity, Zero Trust Access, and automated credential rotation, ensuring faster deployment and easier scalability. Learn more

How does Akeyless compare to AWS Secrets Manager?

Akeyless supports hybrid and multi-cloud environments, whereas AWS Secrets Manager is limited to AWS. It offers better integration across diverse environments, advanced features like Universal Identity and Zero Trust Access, and significant cost savings with a pay-as-you-go pricing model. Learn more

How does Akeyless compare to CyberArk Conjur?

Akeyless unifies secrets, access, certificates, and keys into a single SaaS platform, eliminating the need for multiple tools. It provides advanced security measures like Zero Trust Access and vaultless architecture, reducing operational complexity and costs compared to traditional PAM solutions. Learn more

Implementation & Ease of Use

How long does it take to implement Akeyless, and how easy is it to get started?

Akeyless can be deployed in just a few days due to its SaaS-native architecture, which requires no infrastructure management. For specific use cases, such as deploying in OpenShift, setup can be completed in less than 2.5 minutes. The platform offers self-guided product tours, demos, tutorials, and 24/7 support to ensure a smooth onboarding experience. Product Tour

What feedback have customers shared about the ease of use of Akeyless?

Customers have praised Akeyless for its user-friendly design and seamless integration. For example, Conor Mancone, Principal Application Security Engineer at Cimpress, stated: "We set Akeyless up 9 months ago and we haven’t had to worry about credential rotation. We haven’t had to worry about credential leakage. All of our software that’s running, it just works — we haven’t really had to think about it since then. It’s been a really smooth, really easy process." (Cimpress Case Study)

Support & Training

What customer service and support options are available after purchasing Akeyless?

Akeyless offers 24/7 customer support via ticket submission, email, and Slack channel. Customers receive proactive assistance with upgrades, access to technical documentation and tutorials, and an escalation procedure for expedited problem resolution. Contact Support

What training and technical resources are available to help customers adopt Akeyless?

Customers can access self-guided product tours, platform demos, step-by-step tutorials, and comprehensive technical documentation. These resources are designed to help users understand and implement Akeyless solutions efficiently. Product Tour | Tutorials

Customer Proof & Case Studies

Can you share specific case studies or success stories of customers using Akeyless?

Yes, Akeyless has several case studies and success stories:

Technical Documentation

Where can I find technical documentation for Akeyless?

Akeyless provides comprehensive technical documentation covering all aspects of its platform, including secrets management, password management, Kubernetes secrets management, AWS integration, PKI-as-a-Service, and more. Access these resources at Akeyless Technical Documentation.

Industries & Target Audience

Who is the target audience for Akeyless?

Akeyless is designed for IT security professionals, DevOps engineers, compliance officers, and platform engineers across industries such as technology, finance, retail, manufacturing, and cloud infrastructure. Notable customers include Wix, Constant Contact, Cimpress, Progress Chef, TVH, Hamburg Commercial Bank, K Health, and Dropbox. About Us

What industries are represented in Akeyless's case studies?

Akeyless's case studies showcase solutions in technology (Wix), cloud storage (Progress), web development (Constant Contact), and printing/mass customization (Cimpress). Case Studies

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Embracing a Secretless Approach with Akeyless

Managing usernames and passwords has become an increasing challenge in today’s highly automated, multi-cloud, and microservice environments. From a security perspective, the greatest challenge is long-lived credentials that can be compromised.

This is where Akeyless and its secretless approach come in, promising a robust and scalable solution for Secure Remote Access (SRA) – also known as Next Gen PAM.

Let’s consider the differences in human and machine identity management

Human identity management is what most people are more familiar with: the securitization of employee, contractor, and administrator credentials, which is classically done with a combination of passwords and MFA. However, many organizations have recently adopted passwordless authentication with SSO or biometric methods. These do not involve any of the above-mentioned risks of password theft or password reuse. This move to passwordless methods of logging in significantly enhances security on the human user side.

Machine identity management is a little different. Machine identities involve APIs, microservices, and other non-human entities that connect to systems. These tend to authenticate by using static API keys, certificates, or tokens, which can pose serious security risks if compromised. The management of such secrets, mostly in dynamic environments like Kubernetes, remains one of the biggest challenges.

Akeyless addresses this through secretless authentication that eliminates the use of static secrets and replaces them with dynamic, shortlived credentials generated on demand.

Secretless and Passwordless Access: Key Benefits

Akeyless provides flexible, secure solutions for secret-based and secretless access. Embracing passwordless authentication for humans and secretless methods for machines empowers Akeyless to help drive security forward in many real-life use cases such as:

Connecting to Remote Databases

When connecting to PostgreSQL or MySQL databases, securing access for both human and machine identities is critical.

  1. For humans: Akeyless supports SSO and MFA integration to help administrators and employees log in safely to the cloud database with no passwords involved.  By enabling passwordless authentication, we avoid the use of static credentials minimizing the risk of password-related breaches.
  2. For machines, Akeyless can provide ephemeral API tokens to services or apps on the back-end that need to reach the database. Without the long-lived credentials, these are the JIT tokens generated dynamically to provide the secretless way of handling machine authentication.

Accessing Linux Servers

For SSH access to Linux servers, Akeyless enhances security by providing passwordless methods, reducing dependency on static SSH keys as follows:

For human administrators: Akeyless generates short-lived SSH certificates whereby temporary credentials will be provided that expire at the end of each session, and no long-lived secrets are stored.

For automated processes: whether the continuous deployment of code or management of server configuration, machine identities can authenticate via secretless methods using JIT tokens. These tokens grant access to servers only when needed and keep the minimal risk for exposed secrets.

Securing Kubernetes (K8s) Clusters

In Kubernetes environments, Static secrets cannot manage machine identities because of the rapid creation and destruction of containers.

For microservices: Akeyless provides dynamically generated, short-lived tokens for authenticating microservices and other components within the cluster. This form of secretless authentication reduces the overhead of managing static credentials.

For humans: DevOps teams managing Kubernetes clusters may enable the K8s authentication mode. It utilizes K8s JSON Web Tokens (JWT) to authenticate the K8s application, such as a pod. This K8s JWT, at all times during the process flow, is never shared with Akeyless or any other third party, except with the Akeyless Gateway only.

Recent high-profile cybersecurity incidents can help us understand how the approaches mentioned above could have made a difference.

Colonial Pipeline Ransomware Attack

This incident happened in 2021, where the attackers exploited a compromised VPN credential and gained access to critical systems without any MFA. With SRA, Akeyless would have enforced MFA and passwordless authentication for remote access, ensuring that no compromised passwords could have been used to access the system without additional authentication factors. Akeyless could also enable RBAC limiting user permissions and securing privileged remote access with short-lived tokens and encrypted communications.

Okta Breach

In the breach that happened in 2022, cybersecurity attackers took advantage of excessive administrative permissions given to users in order to access sensitive information.

By enforcing MFA and passwordless authentication upon remote connection, SRA users would have ensured that even if their credentials were compromised, attackers wouldn’t be able to leverage them without additional authentication layers. For machine identities, JIT tokens could have replaced long-lived access credentials, reducing the potential for widespread compromise.

Akeyless as a Unified Platform

What will make Akeyless different is that it’s a holistic platform offering so much more than just Secure Remote Access.

It includes:

  • Secrets Management: Centralized storage and management of credentials.
  • Certificate Lifecycle Management: Automate the issuance, renewal, and revocation of certificates for both humans and machines.
  • Password Management: A secure vault to store and share your passwords.
  • Data Protection: Encrypt data at rest and in flight.
  • Universal Secrets Connector: It seamlessly integrates the multicloud environment, ensuring that secrets remain secure throughout hybrid infrastructures.

Integration with other solutions

Akeyless integrates the project SPIFFESecure Production Identity Framework for Everyone-to provide secretless management to Workload Identities. Using SPIFFE, the workload will have limited handling of secrets. Encryption keys, certificates, and secrets still require secure management underneath it all. In this respect, Akeyless’ secret management system will play a vital role in managing the lifecycle of those underlying security elements and make the SPIFFE framework scalable and secure.

Conclusion: A New Era of Identity Management

The Akeyless Secretless approach, together with passwordless authentication, equips organizations with a comprehensive solution for secure and scalable remote access. By eliminating long-lived secrets, coupled with dynamic, short-lived credentials, Akeyless significantly reduces the risks involved in managing both human and machine identities. Whether remote databases, Linux servers, or Kubernetes clusters, Akeyless supports organizations in increasing their security while keeping things simple regarding identity management.

Akeyless offers a unified platform that is able to secure an infrastructure from end to end.

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